Privacy Policy
Confidentiality Protocols
All Peer Support Volunteers and Coordinators sign a legally binding confidentiality agreement and complete specialised aviation peer support training to respect, understand, and protect your privacy.
All participating organisations recognise that for PAN NZ to be effective, it must operate independently from employers, unions, and the Civil Aviation Authority (CAA). While PAN NZ is an independent Charitable Trust, it is operationally accountable to the PAN NZ Board of Trustees and Steering Committee. High-level usage patterns and de-identified trends are reviewed to ensure quality governance - individual cases and personal details are never disclosed. The details of individual users are strictly confidential and protected with the same care and standards as medical records.
If you disclose information that gives us demonstrable concern regarding immediate life safety or an imminent safety risk to yourself or others, just as in other healthcare settings, we are ethically and legally obliged to see that you fulfil your obligations as a licence holder.
In this rare event, your peer will follow an established protocol to encourage you to seek immediate professional health assistance. They may consult with their clinical supervisor to determine the most appropriate and supportive course of action. These steps will always be taken with your full knowledge.
Collection and Use of Personal Information
The key legislation governing our collection, storage, and disclosure of personal information is the Privacy Act 2020 and the Civil Aviation Act 2023 (and its relevant operating regulations).
The PAN Privacy Principles reflect the requirements of the Privacy Act’s Information Privacy Principles (IPPs). We are committed to safeguarding your privacy and practice strict data minimisation.
If provided, we may collect and hold your name and phone number. These details may be provided when you reach out via phone, web form, or email so that a peer coordinator can connect with you.
Personal information is held principally to connect you with peer support and for high-level, anonymised data reporting. Access is strictly restricted to authorised PAN personnel and coordinators. You have the right to refuse to provide us personal information however this may restrict our ability to assist you.
Disclosure
We will never disclose your personal information to your employer, union, or the CAA for operational or performance reasons. We may only disclose personal information to third parties where required by law, in immediate life-safety emergencies, or at your explicit direction (for example, facilitating a voluntary referral to an independent PAN psychologist or medical professional). We take all reasonable steps to ensure any external service providers maintain equivalent confidentiality standards.
Accuracy, Access & Correction
Under the Privacy Act 2020, you have the right to request access to any personal information we hold about you and to request corrections if you believe that information is inaccurate, out of date, or incomplete. To request access or correction, please contact us at support@pan.org.nz.
Data Security & Storage
We take all reasonable security precautions to ensure your personal information is protected against loss, unauthorised access, misuse, modification, or disclosure.
Website & Cookies
To ensure a smooth browsing experience, our website may collect standard, non-identifiable usage analytics. If you prefer to browse completely anonymously, you can disable cookies in your browser settings at any time.
Full Privacy, Confidentiality and Data Stewardship Policy available upon request by contacting support@pan.org.nz.